Shipping and Return Policy

Shipping

Rainbow Mulch Play Rubble Mini

  • Free Shipping. 
  • Packaged in 8" x 8" x 3.5" box. 
  • Ships in 1-3 business days via USPS or UPS Ground Advantage.

Rainbow Mulch Play Rubble

  • Shipping is based on weight and provided at check out. 
  • Packaged in 15-lb. bags, in large box(es). 
  • Ships in 3-10 business days via UPS Ground. 

Rainbow Mulch for Playground

Rainbow Mulch orders ship directly to your desired destination.

Playground orders for 12 cubic feet:

  • Shipping quote is calculated by weight and destination.
  • Packaged in 15-lb. bags in large boxes.   
  • Ships UPS Ground, tracking is provided. 
  • Rainbow Mulch specialist provides updated lead time.  

Playground orders more than 12 cubic feet:

  • Delivers in your requested packaging:
    • small bags (15-lbs. each) 
    • large tote (600-700 lbs. each) 
  • Ships on standard size pallets. 
  • Ships LTL (Less-Than-Truckload), or FTL (Full-Truckload). 
  • A quote will be provided to you prior to your shipment. An estimated lead time will be provided as well. If you have a desired delivery date or timeline, please share this with our team. 
  • The freight carrier will call to schedule a delivery window 1-3 days prior to delivery.
  • Delivery is curbside with liftgate service for an easy delivery.
    • Driver lowers pallets from truck using liftgate.
    • A pallet jack moves the pallets curbside/end of driveway. 

Please count your bags to ensure your order has arrived complete. Assess for ripped or damaged bags. 

Concerns and Returns

Orders are shipped via freight by a trusted third party carrier. We do not accept free returns, however we are readily available to address any concerns. Please contact us immediately if 1.) you discover any missing or damaged bags or 2.) you have any concerns regarding your delivery or service from the carrier. 

Your satisfaction is our priority. There are a few ways we ensure this: 

  • samples are free and available before you place an order. 

  • our team is available by phone, email, or text to answer any questions. 

  • a team member will follow up upon and after delivery.

If for any reason you are unsatisfied with your order, please email hello@rainbowmulch.com as soon as possible. If you suspect a defect or other concern after installation, we ask that you call our team immediately. We will walk you through next steps to get your concerns heard and reviewed, followed by the appropriate solution implemented.